Essential Family Smart Security System

Once you've purchased this package, we'll contact you to arrange installation at a convenient time.

Installation usually takes between half a day and a full day. After installation, we'll walk you through how everything works and answer any questions.

All of our packages can be customised if required. Please contact us for more details and pricing.

Smart Home Security Package – Terms & Conditions

These terms apply to all Smartstart smart home security packages unless otherwise agreed in writing.

1. Package Scope

Each package includes the devices and services outlined on the relevant package page at the time of purchase.

Packages are designed as fixed-scope offerings to keep pricing clear and affordable.

Any additional devices, changes, or bespoke work requested outside the package scope may be quoted separately.

2. Installation & Labour

Installation is included for standard residential properties within our service area which includes Surrey and Sussex.

Packages assume:

• A typical family home

• Standard installation conditions

• Reasonable access to doors, windows, and rooms

If unexpected complications arise (e.g. unsafe access, unusual construction, non-standard mounting), we will discuss options before proceeding.

3. Power & Connectivity Requirements

Smart home systems require:

• A stable home Wi-Fi network

• Available mains power for hubs and doorbells where applicable

• A compatible smartphone or tablet for app access

It is the customer’s responsibility to ensure Wi-Fi coverage and internet connectivity are suitable. We’re happy to advise if upgrades may be needed.

4. What’s Not Included

Unless explicitly stated, packages do not include:

• Electrical works beyond device installation

• Structural modifications

• Wi-Fi or network upgrades

• Ongoing monitoring services

• Subscription fees (none are required for core functionality)

5. Apple Home & Third-Party Platforms

Where supported, systems may be connected to Apple Home or other smart home platforms.

Some advanced features may remain within the manufacturer’s own app due to platform limitations. We’ll always explain this clearly during setup.

6. Privacy & Camera Use

Indoor cameras are not included by default in our family security packages.

Outdoor devices such as video doorbells provide external surveillance only. Customers remain in full control of camera settings and privacy options.

7. Pets & Motion Detection

Motion sensors are selected and positioned to reduce false alerts from pets.

However, no system can guarantee zero false triggers. Correct placement and configuration will be discussed during installation.

8. Warranty & Support

All devices are covered by the manufacturer’s warranty.

Installation workmanship is supported by Smartstart. If issues arise relating to installation, we’ll work with you to resolve them promptly.

Ongoing changes, additional devices, or reconfiguration after installation may be chargeable.

9. Payment & Booking

Full payment (or agreed deposit) is required prior to installation unless otherwise agreed.

Installation dates are confirmed once payment and availability are agreed.

10. Cancellations

Cancellations made before installation may be subject to:

• Any non-returnable hardware costs

• Reasonable administrative charges

We aim to be fair and transparent in all cases.

11. Service Area

Our packages are available to customers within our normal service area. If you’re unsure whether you’re covered, please contact us before purchasing.